但蘋果執行長庫克拒絕了這項要求，表示此舉將是影響用戶安全，庫克甚至在蘋果官網上寫了一封公開信A Message to Our Customers，有興趣者可參考來自蘋果仁信件全文翻譯：
The United States government has demanded that Apple take an unprecedented step which threatens the security of our customers. We oppose this order, which has implications far beyond the legal case at hand.
This moment calls for public discussion, and we want our customers and people around the country to understand what is at stake.
- 「加密戰爭」白熱化︰法官要求提供軟件助解鎖iPhone 蘋果總裁庫克公開信拒絕
- 讓 FBI 來證明產品的安全性，蘋果做到了
- 蘋果關於保護隱私的一封信，和我們的看法
- 謀殺案受害家屬譴責：Apple 應遵守政府法令提供後門
- Tim Cook Says Apple Will Fight Order to Help Unlock iPhone
- Google’s CEO just sided with Apple in the encryption debate
- Bill Gates hedges on FBI demand for iPhone access
- More Support for Justice Department Than for Apple in Dispute Over Unlocking iPhone
- 美國參院要推動爭議性的 CISA 法案，反對者稱將侵犯個人隱私
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